Subscription Policy

Manage your subscription — pause, change your card or cancel anytime

Last updated: July 2026

Subscription Benefits: Always free shipping in Italy + Total flexibility (pause or cancel anytime)

1. How the Subscription Works

The Pappa Fresh subscription is a recurring delivery service that lets you:

  • Automatically receive Pappa Fresh at your chosen frequency
  • Get free shipping in Italy every time
  • Modify, pause or cancel at any time

2. Delivery Frequencies

Frequency Ideal for Change
Every week Large dogs or multiple dogs Up to 3 days before
Every 2 weeks Medium-sized dogs Up to 3 days before
Every 3 weeks Small-to-medium dogs Up to 3 days before
Every 4 weeks Small dogs Up to 3 days before

3. Subscriber Benefits

Free Shipping

Always included in Italy, no minimums

−30% First Order

Welcome discount on your first box

Total Flexibility

Pause, modify or cancel anytime

Vet-Formulated Recipes

Formulated by a veterinary nutritionist

4. Activating the Subscription

  1. Choose the products you prefer
  2. Select "Subscription" at checkout
  3. Choose the delivery frequency
  4. Enter your payment details
  5. Confirm and receive your first delivery

5. Managing Your Subscription

From your personal account you can:

  • Modify products: change recipes or quantities
  • Change frequency: adapt it to your dog's needs
  • Update address: for deliveries to different places
  • Skip deliveries: when you're on holiday
  • Add extra products: snacks or accessories

6. Payments

  • Automatic charge to the registered card
  • Payment 48 hours before shipping
  • Email notification before each charge
  • Option to update your payment method
  • Invoice available in your account area

7. Pausing Your Subscription

You can pause your subscription whenever you want:

  • Maximum pause duration: 3 months
  • Request within 48 hours of the next delivery
  • Reactivate with one click
  • Keep your discount when you return

8. Modifying Your Order

You can modify your order up to 72 hours before the scheduled delivery date.

Possible changes:

  • Product quantities
  • Recipe types
  • Adding extra products
  • Delivery address
  • Delivery date

9. Cancelling Your Subscription

  • No commitment: cancel whenever you want
  • No penalty: 100% free
  • Last delivery: you receive orders already paid for
  • Immediate confirmation: by email
  • Option to reactivate: at any time

10. Problems with Your Subscription

In the event of:

  • Declined payment: 3 attempts within 7 days
  • Expired card: notification 15 days before
  • Delivery errors: refund or new shipment
  • Product unavailable: replacement or credit

11. Terms and Conditions

  • Service reserved for adults
  • Delivery in Italy and worldwide
  • Prices include VAT
  • Price changes communicated 30 days in advance
  • Right of withdrawal in accordance with regulations

12. Manage your subscription

Pause, change plan or cancel anytime from the secure portal:

Change my plan

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